The 7 steps of receiving feedback

Supervision is “a social influence process that occurs over time, in which the supervisor participates with supervisees to ensure quality of clinical care. Effective supervisors observe, mentor, coach, evaluate, inspire, and create an atmosphere that promotes self-motivation, learning, and professional development.

The five practices include (1) Establish an effective supervisor-supervisee relationship, (2) Establish a structured approach with specific content and competencies, (3) Evaluate the effects of your supervision, (4) Incorporate ethics and professional development into supervision, and (5) Continue the professional …

1. Step 1: Select the moment.
2. Step 2: Focus on the facts.
3. Step 3: Clarify the criticism.
4. Step 4: Acknowledge the observation.
5. Step 5: Share your opinion and your intentions.
6. Step 6: Enter a learning dialogue.
7. Step 7: Say thank you.

• Feedback is the breakfast of champions.
• Find It, Flip It, Elevate It.
• #1: Find It: The first step is to identify the “problem,” the issue you want to change.
• #2: Flip It: Next, you flip it from a negative to a positive.
• #3: Elevate It: Finally, you elevate it so that it inspires peak performance.

Constructive feedback is information-specific, issue-focused, and based on observations. It comes in two varieties: Positive feedback is news or input to an employee about an effort well done. Negative feedback is news to an employee about an effort that needs improvement.

When giving negative feedback, you need to be direct, ask questions, listen before you speak and consider the words you use. Focus on the job rather than the person, explain the implications of actions and offer concrete ways in which they can improve.